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Continuous Improvement


Boosting Performance Through Competition

The Government has introduced greater contestability in the rail and bus service industries. The key objective of doing this is to improve service standards and achieve greater cost efficiencies to benefit commuters.

Competition for the market where operators compete periodically for the right to operate the bus/rail services will spur operators to fulfil service obligations or risk being replaced when their term is up.

This is different from competition "in" the market or head-on competition for market share, which would be detrimental to an integrated public transport system where the emphasis is on cooperation to grow the pie collectively.

More about bus contracting can be found here

Enhancing Safety & Security

Safety and security are two key determinants of commuters' experience. To enhance the security of Singapore's public transport system, measures such as the installation of closed circuit television (CCTV) cameras and introduction of security officers at rapid transit system stations and bus interchanges have been implemented. Half-height platform screen doors have also been installed at all above-ground MRT stations to improve reliability by reducing track intrusions.

Going forward, we will continue to work closely with the various security agencies and public transport operators to further protect our public transport system from terrorist threats.