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The SINCAIR Programme

The Singapore Confidential Aviation Incident Reporting (SINCAIR) programme is a voluntary, non-punitive confidential incident reporting system established by the AAIB. It provides a channel for the reporting of aviation incidents and safety deficiencies while protecting the reporter's identity.

The key objective of SINCAIR is to enhance aviation safety through the collection of feedback on incidents that would otherwise not be reported through other channels, or that may appear minor but may be useful for others to learn from the reporter's experience and may even lead to changes in procedures or design. But it does not eliminate the need for mandatory reporting of aircraft accidents and incidents to the relevant authorities under the existing law.

Submit a SINCAIR report

What does the SINCAIR Programme cover?

The SINCAIR Programme covers the following areas:

  1. Flight Operations:
    1. Departure/en route/approach landing
    2. Aircraft cabin operations
    3. Air proximity events
    4. Weight and balance and Performance
  2. Ground Operations:
    1. Aircraft ground operations
    2. Movement on the airport
    3. Fuelling operations
    4. Airport conditions or services
    5. Cargo loading
  3. Air Traffic Management:
    1. ATC operations
    2. ATC equipment and navigation aids
    3. Crew and ATC communications
  4. Maintenance:
    1. Aircraft maintenance
    2. Record keeping
  5. Miscellaneous:
    1. Passenger handling operations related to safety

What should NOT be reported?

  • Accidents, serious incidents or criminal activities (such reports should be made to the appropriate authorities)
  • Incidents or events with no aviation safety content
  • Personal problems, personality conflicts and industrial relation issues
  • Legal/commercial disputes

See the definitions of Accident and Serious Incident

Who can make a SINCAIR report?

If you belong to any of these groups, you can contribute to safety enhancement through the SINCAIR programme by reporting on actual or potential hazards and deficiencies in aviation operations.

  • Flight and cabin crew members
  • Air traffic controllers
  • Licensed aircraft engineers
  • Employees of maintenance, design and manufacturing organisations
  • Airport operators
  • Airport employees and
  • Individuals involved in general aviation

When do you make a SINCAIR report?

You should make a report when:

  • You wish for others to learn and benefit from the incident but are concerned about protecting your identity.
  • There is no other appropriate reporting procedure or channel.
  • You have tried another reporting procedure or channel but the issue has not been addressed.

Note: It is possible that an incident reported by you is also reported to the other relevant authorities by a third party. The SINCAIR programme cannot prevent these authoritiesfrom taking the action(s) that they deem necessary, even though your identity will be protected by the SINCAIR Programme.

How to make a SINCAIR report

Online

Submit a SINCAIR report online

By mail

Complete the SINCAIR Report form and mail it to the SINCAIR Programme Manager at the following address:

Attention: SINCAIR Programme Manager
Air Accident Investigation Bureau of Singapore
Changi Airport Post Office
P.O. Box 1005
Singapore 918155
Republic of Singapore

You may also request a printed copy of the form by contacting the AAIB at Tel: (65) 6541 2796 or Fax: (65) 6542 2394.

Anonymous reports will not be accepted. This is to ensure that the SINCAIR Programme Manager can contact you to obtain or clarify information when necessary, and to also advise you on the action taken or outcome arising from your report.

How are SINCAIR reports processed?

The AAIB pays particular attention to the need to protect the reporter’s identity when processing all SINCAIR reports. Every SINCAIR report will be read and validated by the Programme Manager. The Programme Manager may contact the reporter to make sure he understands the nature and circumstances of the incident reported and/or to obtain the necessary additional information and clarification.

When the Programme Manager is satisfied that the information obtained is complete and coherent, he will de-identify the information and enter the data into the SINCAIR database. (Should there be a need to seek inputs from any third party, only the de-identified data will be used.)

The SINCAIR Form, with the date of return annotated, will eventually be returned to the reporter. The Programme Manager will not have any reference to the reporter and will not be able to contact the reporter after the Form is returned.

The Programme Manager will endeavour to complete the processing within three working days if additional information is not needed. In cases where he needs to discuss with the reporter or consult a third party, more time may be needed.

If the Programme Manager is away from his office for a prolonged period, the Alternate Programme Manager will process the Report. Reporters can rest assured that every SINCAIR report will be read and followed through by either the Programme Manager or the Alternate Programme Manager and by only one of them.

Feedback to the aviation community

Relevant de-identified reports and extracts will be shared with the aviation community through periodic publication, so that all can learn from the experiences. Relevant authorities and parties can also review their policy and plan for improvements.

However, if the content of a SINCAIR report suggests a situation or condition that poses an immediate or urgent threat to aviation safety, the report will be handled with priority and referred, after de-identification, to the relevant organisations as soon as possible to enable them to take the necessary safety actions.

Contact AAIB or the SINCAIR Programme Manager

You are welcome to call the AAIB to enquire about the SINCAIR programme or to request a preliminary discussion with the SINCAIR Programme Manager before making a report.

The Programme Manager and Alternate Programme Manager are contactable during office hours from Monday to Friday.

SINCAIR Programme Manager
Ms Pang Min Li
Phone: (65) 6541 3011

Alternate Programme Manager
Mr Steven Teo Guan Kiat
Phone: (65) 6595 6768