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Written Reply by Minister for Transport S Iswaran to Parliamentary Question on Number of Vehicles Owners Failing to Renew Road Tax on Time After Move to Digital Communication Methods in 2019

06 Jul 2021 In Parliament

Ms Sylvia Lim asked the Minister for Transport 
a.     whether LTA has seen an increase in the number of vehicle owners failing to renew their road tax on time after its move away from physical letters to digital communication methods in 2019; and 
b.     whether LTA can make available an option for the public to receive physical letters.
Reply by Minister for Transport S Iswaran:
1.     LTA has replaced hardcopy road tax renewal notices with electronic notifications from 1 July 2019. The electronic renewal notices are sent via SMS one month prior to the expiry of road tax, followed by three reminders, including a final one on the date of expiry. The overall on-time renewal of road tax has increased from 93.1% in 2019 to 94.6% in 2020 following the introduction of electronic notifications.
2.     LTA has retained the option for vehicle owners to receive physical letters. Vehicle owners can opt to receive hardcopy notices via LTA’s OneMotoring website or make a request via LTA’s hotline.