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Oral Reply by Senior Minister of State for Transport Dr Lam Pin Min to Parliamentary Question on Complaints and Feedback on Reckless Behaviour of PMD Users

07 May 2019 In Parliament

Ms Joan Pereira asked the Minister for Transport whether the Ministry receives complaints and feedback on reckless behaviour of personal mobility device (PMD) users for near-misses or accidents and, if so, what process is undertaken by the Ministry when it receives such complaints and feedback. 

Reply by Senior Minister of State for Transport Dr Lam Pin Min:

1.     Members of public have been providing feedback on near misses or reckless behaviour of active mobility device users to the Land Transport Authority (LTA) through phone hotlines, online feedback forms, social media, and mobile apps like MyTransport.SG or OneService. LTA also receives feedback from Members of Parliament as well as community and industry stakeholders. Persons involved in such accidents should immediately file a report with the Police.

2.     LTA carefully assesses all feedback to determine the follow-up actions required. LTA also uses such information to enhance its enforcement, public education and engagement efforts. For example, such feedback helps LTA identify the hotspots to determine the appropriate enforcement efforts. LTA also shares the information with the relevant Active Mobility Patrol teams so that they can patrol the area more frequently to engage the community and distribute educational materials.