Additional disruption history of bus ETA system, financial penalties for vendors and interim safeguards ahead of cloud-based system deployment

Written Reply to Parliamentary Question

Mr Kenneth Tiong Boon Kiat asked the Minister for Transport

a.          whether there are separate disruptions to the bus Expected Time of Arrival (ETA) system besides those reported in January and April 2026;

b.           if so, how many shared a common root cause;

c.           whether the financial penalties for third-party vendors have been imposed after the disruptions; and

d.          what interim safeguards apply before the new cloud-based ETA system arrives in end-2027.

Reply by Minister for Transport Jeffrey Siow:

1.          Since January 2026, there have been four disruptions to the bus Expected Time of Arrival (ETA) system in January, April, June and July 2026, due to failures of unrelated components. The Land Transport Authority (LTA) has imposed financial penalties on the vendor for three out of four incidents.

2.          To reduce the risk of further outages before the new ETA system is deployed by the end of 2027, LTA has put in place additional hardware redundancies, increased monitoring of system performance and strengthened incident response procedures.