Audit and Verification Mechanisms to Ensure Accuracy of Service Delay Lengths Reported by Rail Operators

Written Reply to Parliamentary Question

Ms He Ting Ru asked the Acting Minister for Transport

a.     what auditing or verification mechanisms are in place to ensure the accuracy of service delay lengths reported by rail operators;

b.     whether LTA can provide a list of all delays reported in 2025, with their associated service delay timings; and

c.     can LTA integrate the impact that such delays and disruptions have on passengers into its reliability performance measurement.

Reply by Acting Minister for Transport Jeffrey Siow:

1.     When a rail disruption occurs, the train operators are required to inform commuters about the expected duration of the service delay within 15 minutes. However, the additional traveling time announced is meant to be indicative and to serve as a general advisory. The actual journey delay experienced by individual commuters will differ depending on their locations and destinations. The Rail Reliability Taskforce is studying how we can provide commuters with more customised information, depending on their specific location and destination. The Land Transport Authority (LTA) is also studying additional metrics that better reflect the impact of rail disruptions on commuters, which will be included in future editions of its rail reliability report.

2.     For regulatory purposes, LTA only tracks the total time taken by the operator to resolve an incident, and not the additional traveling time. For the period of January to August 2025, there were 17 MRT disruptions ranging from nine to 160 mins and 12 LRT disruptions ranging from 10 to 300 mins.