Completion Timeline of Bus Fleet Management System Upgrade and Penalties Enforced for Agreement Breaches

Written Reply to Parliamentary Question

Ms He Ting Ru asked the Acting Minister for Transport in view of the prolonged inaccuracies in bus arrival timings

a.       what were the factors preventing announcing a firm date for full restoration.

b.       whether there were any service-level agreements breaches and penalties imposed;

c.       whether the Ministry can provided an update on when the Bus Fleet; and Management System upgrade first started in 2024 will be completed.

Reply by Acting Minister for Transport Jeffrey Siow:

1.           To fully restore the Expected Time of Arrival (ETA) system, physical works had to be carried out for a significant proportion of the bus fleet, and the accuracy of the system had to be verified against actual bus arrival records. During this period, performance of the system fluctuated as the proportion of rectified buses deployed for service each day varied. The Land Transport Authority had provided regular progress updates until all buses were rectified and the system was fully restored on 12 February 2026.

2.           Financial penalties will be imposed on the third-party vendor in accordance with the terms of the service level agreement.

3.           The upgrade to the Bus Fleet Management System is projected to be progressively completed by 2027.