Feedback on Bus Captains' Handling of Passengers with Strollers or Prams on Public Buses

Written Reply to Parliamentary Question

Ms Hany Soh asked the Acting Minister for Transport

a.          in the past three years, what is the number of feedback cases received by LTA pertaining to public bus captains’ handling of passengers who use strollers or prams on board public buses; and

b.          whether LTA will consider implementing or enhancing training for bus captains at the Singapore Bus Academy to address such matters.

Reply by Acting Minister for Transport Jeffrey Siow

1.          From 2023 to 2025, the Land Transport Authority (LTA) received an average of about one complaint per month regarding bus captains’ handling of passengers travelling with strollers or prams.

2.          New bus captains receive training from the Singapore Bus Academy on how to assist passengers who may need special assistance, including passengers travelling with strollers. Such skills are also part of refresher programmes attended by in-service bus captains, to keep them up to date on the latest best practices.