Implementation of Clearer Accountability Measures and Formal Documentation for Extended or Irregular Train Service Wait Times for Affected Commuters

Written Reply to Parliamentary Question

Ms Jessica Tan Soon Neo asked the Acting Minister for Transport whether the Ministry will introduce clearer accountability measures for extended or irregular wait times for train service, such as providing late slip notices when delays exceed the norm, so that commuters are not penalised at work or school for disruptions beyond their control.

Reply by Acting Minister for Transport Jeffrey Siow:

1.          Commuters affected by a train service disruption may request a travel chit or delay slip from station staff or from the rail operators’ websites. These can serve as proof to employers or schools that commuters were affected by a service disruption.