Improving Bus Captain Driving Standards Through Public Feedback and Telematics

Written Reply to Parliamentary Question

Mr Gerald Giam Yean Song asked the Minister for Transport whether the Ministry will consider requiring bus operators to (i) display QR codes on all public buses to enable immediate public feedback on driving performance of bus captains and (ii) introduce tiered incentives for bus captains tied to telematics-derived smooth driving scores and commuter feedback.

Reply by Minister for Transport Jeffrey Siow

1.          Each bus operator already has its own incentive framework to reward safe driving practices among bus captains. These incentive frameworks take into consideration commuter feedback as well as telematics data on harsh braking and acceleration, among other factors.

2.          Commuters are also already able to provide immediate feedback on safety concerns through multiple existing channels, both directly to bus operators and via the Land Transport Authority (LTA). Some operators already display QR codes that commuters can use to provide feedback on their journeys, and we will continue to encourage operators to find ways to solicit timely feedback to improve their services.