Oral Reply by Second Minister for Transport Ng Chee Meng to Parliamentary Question on Passengers Falling on Tracks

Mr Leon Perera asked the Minister for Transport what measures are in place to handle accidents where passengers fall onto MRT or LRT tracks in terms of

i.     educating commuters on what they should do in the event of such an accident, whether they are victims or bystanders and

ii.    the safety protocols that rail operators are required to conform to if such incidents occur.

Reply by Second Minister for Transport Ng Chee Meng:

1.     The safety of commuters is our top priority. To prevent passengers from falling onto the tracks, we have installed screen doors on every MRT platform. We are also installing safety barriers at all LRT platforms. Works for the Bukit Panjang LRT have been completed, and that for the Sengkang-Punggol LRT will be completed next year. 

2.     In the unfortunate event that a passenger falls onto the tracks, the passenger should immediately alert anyone nearby. Fellow commuters can raise the alarm by pushing the brightly coloured emergency stop plungers located at every platform to stop trains from entering or leaving the platform. This will simultaneously alert the station's Passenger Service Centre and the line's Operations Control Centre. When alerted, rail operators will immediately shut off traction power to the trains and dispatch trained personnel to the scene to provide assistance and first aid until the SCDF arrives. 

3.     Currently, rail operators are required to inform commuters about safety practices through prominent signs and regular announcements at train stations. LTA and the rail operators will do more to raise commuters' awareness. LTA and SMRT are also jointly trialling the use of video analytics to alert train operators to incidents on the tracks.