Oral Reply by Senior Parliamentary Secretary for Transport Baey Yam Keng to Parliamentary Questions on MRT Train Information Displays

Mr Ong Hua Han asked the Minister for Transport 

a.     whether there are plans to enhance the information on LCD systems above MRT train doors by 

i.     displaying both the current stop and a route map for easier reference by commuters at all times and 

Ii.    ensuring consistent information display across all trains and lines; and 

b.     if so, when are these enhancements expected to be implemented

Mr Ong Hua Han asked the Minister for Transport 

a.     whether there are plans to enhance the information on LCD systems above MRT train doors by 

i.     displaying both the current stop and a route map for easier reference by commuters at all times and 

Ii.    ensuring consistent information display across all trains and lines; and 

b.     if so, when are these enhancements expected to be implemented

Reply by Senior Parliamentary Secretary Baey Yam Keng:

1.     The various train models across different MRT lines are fitted with LCD screens above the train doors, with some variation in the layout of information displayed. They all provide similar information to help commuters in their wayfinding, such as the route map of the line, the direction of travel, current and upcoming stations, as well as the opening side of doors at the next station. 

2.     In addition to the LCD screens located above the doors, commuters are provided with travel information, such as the current and next station, through in-train announcements and ceiling level displays in the middle of train cabins. 

3.     Since 2023, feedback on the clarity of information on the LCD displays across the entire MRT network made up less than 1% of the total feedback received by LTA and the operators, with no specific line receiving substantially more feedback. LTA will continue to monitor public feedback, and make further enhancements to our wayfinding features as appropriate.