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Ministry of Transport
In Parliament

Public Transport Customer Satisfaction Survey Findings and Publication of 2024 and 2025 Findings

Sectors

Public transport

3 February 2026

Written Reply to Parliamentary Question

Mr Abdul Muhaimin Abdul Malik asked the Acting Minister for Transport

a.          whether the Public Transport Council had conducted the Public Transport Customer Satisfaction Survey (PTCSS) in 2024; and

b.          if so, when will the findings for the surveys conducted in (i) 2024 and (ii) 2025 be published.

Reply by Acting Minister for Transport Jeffrey Siow:

1.          The Public Transport Customer Satisfaction Survey (PTCSS) was not conducted in 2024 as the Public Transport Council (PTC) was reviewing the survey methodology. The PTC subsequently conducted the survey in 3Q2025 based on a new methodology. Findings from the 2025 survey will be shared later in 2026, after the PTC completes its analysis of the responses.

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