Strengthening Channels to Report Commuter Misconduct on Public Transport

Written Reply to Parliamentary Question

Mr Lee Hong Chuang asked the Minister for Transport whether the Ministry will consider (i) introducing a discreet in-app reporting feature for commuter misconduct on public transport (ii) strengthening protocols that empower bus captains to enforce commuter etiquette and transit bylaws without fear of abuse and (iii) reviewing penalties for passengers who refuse to comply with the lawful instructions of bus captains.

Reply by Minister for Transport Jeffrey Siow:

1.            In cases of commuter misconduct, bus captains can require uncooperative commuters to alight from buses or seek assistance from the bus operations control centre to deploy an enforcement officer. The Police will also be asked to assist if there is a risk of harm or injury, or in very egregious cases of misconduct.

2.            We amended the Bus Services Industry Act in October 2025 to regulate the conduct of commuters on public buses and at bus interchanges. Those who contravene the regulations may be convicted of an offence, and may be liable for penalties. As part of shared responsibility for commuter culture, commuters can also help to remind one another and lead by example to be gracious and caring on public transport.