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Ministry of Transport
In Parliament

Tracking Commuters Unable to Board First and Second Trains During Peak Hours at NEL Line

6 November 2025

Written Reply to Parliamentary Question

Ms He Ting Ru asked the Acting Minister for Transport

a.     whether the Ministry tracks the number of passengers who are unable to board the first and second trains during peak hours; and

b.     if so, whether the Ministry will release this data for the North East Line.

Reply by Acting Minister for Transport Jeffrey Siow:

1.     The Land Transport Authority tracks such passengers via regular surveys. In general, less than 2% of commuters were unable to board the first or second train along the busiest sections of the North East Line, incurring less than four minutes of additional waiting time.

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