Written Reply by Minister for Transport Khaw Boon Wan to Parliamentary Question on Number of Visitors at Changi Airport’s Jewel and Reported Injuries There

Mr Ang Wei Neng asked the Minister for Transport

a.     how many visitors, locals and foreigners, have visited Jewel since its opening;

b.     how many injury cases have been reported at the Jewel; and

c.     what are the steps that the Ministry has taken to improve its safety measures.

Reply by Minister for Transport Khaw Boon Wan:

1.     More than 24 million visitors have visited Jewel Changi Airport since it opened to the public on 11 April 2019.

2.     There have been nine reported incidents with injuries at Jewel. Five were escalator related which the Building and Construction Authority has investigated. They found no technical safety issues and the incidents were due to unsafe user behaviour, such as brushing footwear against the side of an escalator.  

3.     Four incidents took place at the Jewel Canopy Park. Investigations by Jewel Changi Airport confirmed that the incidents were not caused by technical problems. 

4.     Meanwhile, Jewel Changi Airport is taking steps to improve safety. It is installing additional signages to remind visitors to exercise care. Jewel Hosts stationed at the attractions will also be extra vigilant in looking out for unsafe behaviours.