Written Reply to Parliamentary Question on Allowing Online Registration for Child Concession Card Via LifeSG App

Chua Kheng Wee Louis asked the Minister for Transport whether the Government will consider allowing parents of children who are eligible for a Child Concession Card to apply for it online via the LifeSG app and have the card delivered to their registered home address after verification via Singpass.

Reply by Minister for Transport Chee Hong Tat:

1.     All concession cards require an identity verification check before they are activated. This is done in-person to ensure that the card has been received by the correct person before it can be used.

2.     Currently, children below age of seven enjoy free travel on public transport. Child concession cards serve as proof of concession status, and are not necessary for children below 0.9 metres in height, who are assumed to be eligible. Parents of children who are below the age of seven but are taller than 0.9 metres can obtain child concession cards to allow their children to travel for free.

3.     Parents can apply for the card and verify the identity of their child in person at any SimplyGo Ticket Office or Ticketing Service Counter, and the card will be issued and activated on the spot. As switching to online applications will not remove the need for in-person verification, it does not make the process more convenient for parents who require child concession cards.