Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
Beware of fraudulent posts/messages making false claims about Public Transport Vouchers.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Ministry of Transport
In Parliament

Written Reply to Parliamentary Question on Faulty Installation of ERP2.0 On-Board Units Since November 2023 and Actions Taken Against Unsatisfactory Installations

25 September 2025

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

Mr Chua Kheng Wee Louis asked the Acting Minister for Transport

a.     what is the number of cases where the installation of on-board units (OBUs) under the ERP 2.0 system turned out to be faulty since installation started in November 2023;

b.     what is the distribution of such cases by workshops; and

c.      whether measures have been taken against workshops where OBU installations have been deemed to be unsatisfactory.

Reply by Acting Minister for Transport Jeffrey Siow: 

1.     About 9,000 cars have required a return to the workshop for rectification works so far.

2.     All installations are carried out by trained technicians in authorised workshops. The cases are evenly distributed across the workshops. To maintain consistency of standards, the Land Transport Authority (LTA) regularly audits the workshops, especially those with negative feedback. LTA also provides re-training and resourcing such as installation manuals for the technicians.