Written Reply to Parliamentary Question on Support for Passengers Affected by Flight Disruptions Due to Severe Weather Conditions

Dr Lim Wee Kiak asked the Minister for Transport 

a.     what measures are being taken to improve support for passengers who are affected by flight disruptions as a result of the recent severe weather conditions; and 

b.     how is the Ministry coordinating with airlines and regional airport authorities to manage weather-related disruptions.

Reply by Minister for Transport Chee Hong Tat:

1.     The Civil Aviation Authority of Singapore (CAAS) shares weather forecasts for Changi Airport and the expected impact on landing capacity with airlines and other air navigation services providers. This information enables airlines to make decisions regarding flight schedule adjustments to anticipate potential delays and minimise flight diversions.

2.     CAAS also works with regional air navigation service providers to coordinate the air traffic at Changi and other airports in the region. During inclement weather conditions, this may include the re-timing of flights before the aircraft depart from their previous station, as well as enroute management of traffic flows. This is intended to minimise prolonged holding of aircraft in the air and the need to divert to other airports.

3.     Besides inclement weather conditions, flights disruptions can happen from time to time for other reasons. When there are flight disruptions, airlines support affected passengers through various service recovery measures, such as providing meals and refreshments, accommodations, ground transport, and rebooking services, as necessary. The airport operator and ground handlers also work closely with airlines to support affected passengers, such as prioritising transfer luggage, adjusting flight schedules and notifying passengers of any changes to their flight status.