Written Reply to Parliamentary Question on Wayfinding Floor Graphics Pointing Towards Elevators at MRT Platforms to Help Wheelchair Users

Mr Ong Hua Han asked the Minister for Transport 

a.     whether LTA will consider implementing wayfinding floor graphics pointing towards elevators at MRT platforms which are more visible for wheelchair users and the elderly when they exit from train cabins during peak hours; and 

b.     if so, whether a timeline can be provided for when commuters can expect to see these enhancements implemented.

Reply by Acting Minister for Transport Chee Hong Tat:

1.     At present, all MRT stations have “Priority Use” signs to help wheelchair users and the elderly find their way to the lifts at train platforms. These signs also encourage other commuters to give way to those who need the lift. Operators are trialling directional floor stickers at the station concourse to help with navigation to station exits.

2.     The LTA has assessed the Member’s suggestion to add wayfinding graphics on the floor of MRT platforms by consulting various social service agencies (SSAs), including the Handicap Welfare Association and Muscular Dystrophy Association Singapore. The SSAs gave feedback that such signages may be less visible to some users during peak hours compared to existing signages. As an alternative, floor tactile guiding systems are available at all MRT stations, including the train platforms. While these primarily serve to guide commuters with visual impairment to the nearest lift, they can also be used for navigation by other commuters.

3.     Beyond infrastructural enhancements, we encourage commuters to offer assistance to others, such as seniors and commuters with mobility needs, during their daily commute. Through the Caring SG Commuter Committee, we will continue to promote a more inclusive and caring commuter culture.