Written Reply to Parliamentary Question on Frequency of Bus Service 801 and Inaccurate Arrival Timings on Display Board

Mr Derrick Goh asked the Minister for Transport in view of reports by Nee Soon Link residents that the bus arrival timings display board at Yishun Integrated Transport Hub shows longer wait times for Bus Service 801 compared to the frequency reflected in LTA's MyTransport.SG

a.     whether LTA has now improved the frequency and services for Bus 801;

b.     if so, what are the reasons for the discrepancies; and

c.     if not, when will the discrepancies be resolved.

Reply by Minister for Transport S Iswaran:

1.     In response to higher ridership in Yishun Town, peak-period intervals for Service 801 were reduced from 12 to eight minutes in October 2022. The bus arrival timings displayed on the panels at bus interchanges and on the MyTransport.SG app are both based on the same Bus Estimated Time of Arrival (ETA) system. When bus operators adjust the departure timing for a particular service, there may be a time lag before the updated information is shown on the bus interchange panels and the MyTransport.SG app. Hence, it is possible for the app and display panels to momentarily show different arrival times.

2.     To further enhance the information flow, the Land Transport Authority is working with Tower Transit Singapore to connect its bus trip dispatch system with the ETA system by end-May 2023.