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Ministry of Transport

Inclusive transport

Meeting the diverse needs of commuters for a more inclusive society.

Last updated 25 August 2026

Inclusive features on trains and buses

All public buses and trains are wheelchair accessible, with barrier-free access routes in all train stations and bus interchanges, along with almost all bus stops. Seats at bus stops have also been designed with elderly commuters in mind, and have a more ergonomic structure to help commuters sit and get up with greater ease.

A sheltered bus stop along Jalan Bukit Merah with seats and a person waiting beside a stroller.

These infrastructural enhancements allow commuters with different mobility needs, such as persons with disabilities, families with young children, and the elderly, to access the public transport system.

A commuter with a stroller entering a glass lift at an MRT station with nearby escalators.

Other new and improved features are also being progressively implemented, starting with the Thomson-East Coast Line (TEL). These include: 

  • Signage with larger and clearer fonts, new and improved icons as well as sharper colour contrast, for better readability.

Directional sign in a modern station showing arrows for Circle Line (CCL) and Thomson-East Coast Line (TEL).

  • Braille and embossed text on the handrails of staircases and ramps to aid wayfinding for commuters with visual impairment.

  • Hearing Enhancement System (HES) to assist commuters who wear hearing aids to communicate effectively with station service staff at the Passenger Service Centres.

  • Arm support and backrest for the platform seats to support the elderly and commuters with mobility difficulties.

Empty MRT platform with green-trimmed benches and escalators in the background.

Most bus interchanges have baby care rooms for families with young children. Since 2014, new bus interchanges have such family-friendly facilities incorporated into their design. Similar family-friendly facilities can also be found in interchange stations on the TEL. All new buses procured from 2024 onwards will be fitted with automated ramps to help wheelchair and personal mobility aid users to board and alight. 

Clean nursing room with pastel pink walls, a sink, mirror, and cushioned bench for mothers.

Caring SG Commuters

Commuters should feel safe, secure and comfortable on our public transport system. Each one of us can play a part to lend a helping hand to fellow commuters in need. In 2020, the Caring SG Commuters Committee was set up to foster the creation of a more caring, welcoming and inclusive commuter culture. The Committee continues to build on the Caring SG Commuters movement to create a culture of care on our public transport.

Learn more about the Caring SG Commuters Movement (opens in new tab).

Commuter holding a yellow “May I have a seat please?” card near a bus stop.

Resources

Resources related to public transport

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