Written Reply to Parliamentary Question on Increased E-Gate Usage by Travellers at Checkpoints and its Impact on Median Waiting Times for Cross-Border Bus Services
Ms Hazel Poa asked the Minister for Transport
a. with more Singapore and Malaysia cross-border travellers allowed to use e-gates, whether LTA has observed an increase in median waiting times for cross-border bus services in line with the increased speed at which travellers are clearing immigration checks;
b. whether LTA will consider increasing the frequency of cross-border bus services during peak hours (including weekends) to reduce congestion caused by travellers waiting for buses at the checkpoints.
Reply by Minister for Transport Chee Hong Tat:
1. LTA and ICA have worked with bus operators to add more trips and facilitate shuttle services between the Singapore and Johor checkpoints during peak periods.
2. In March 2024, we added more trips for services 160, 170X and 950 on weekends, and reduced the average scheduled headway for Service 170X from 8 minutes to 5 minutes.