The Point-to-Point Transport Regulatory Framework, which aims to protect the interests of passengers and drivers, applies to transport operators with 800 or more vehicles. Last updated in October 2020 with the expansion of point-to-point transport services,
the framework comprises the following
- Street-hail Service Operator Licence (SSOL) applies to operators of taxis which do passenger pick-ups along the roads and at taxi stands. Operators of taxis that take call bookings will also need to have a limited Ride-Hail Taxi Call Booking Operator
licence.
- Ride-hail Service Operator Licence (RSOL) applies to platform operators which take bookings for rides.
Licensees must comply with the conditions of their licences, including meeting LTA’s safety and quality standards, and ensuring that partnership arrangements with drivers are non-exclusive. There are six SSOL licensees and five RSOL licensees.
Learn more about taxis and private hire cars.