Taxis and private hire cars (PHCs) offer more choices for fast, convenient, and direct commutes and complement our bus and MRT networks. As such point-to-point services evolve, we will ensure that policies and regulations will continue to protect the interests of both drivers and riders.
The Point-to-Point Transport Regulatory Framework, which aims to protect the interests of passengers and drivers, applies to transport operators with 800 or more taxis or PHCs. The framework was last updated in October in response to a growing range of point-to-point transport services. It comprises the following:
Licensees must comply with the conditions of their licences, including meeting LTA’s safety and quality standards, and ensuring that partnership arrangements with drivers are non-exclusive. There are six SSOL licensees, five RSOL licensees, and two CSOL licensees.
Learn more about taxis and private hire cars.
Street-hail and ride-hail operators set their own fares, which take into account the supply and demand for such services. Some operators also offer customised services, such as providing for commuters with pets and families with young children.
While the Public Transport Council (PTC) does not intervene in the setting of their fares, the PTC ensures that fares are transparent, clearly communicated, and easy to understand so that commuters can make an informed choice about the type of service to use.
For street-hail taxi rides, licensed operators are required to publish the booking charges, metered charges per distance and other surcharges. For fixed fare ride-hail trips, operators have to make clear to commuters, at the point of booking, the fare that will be charged for the trip. Operators also have to publish the quantum for any additional charges that may be levied (e.g. fee for unplanned additional stops).
To safeguard the interests of drivers and their commuters, PTC will take action against fare evasion by commuters and overcharging by drivers for trips booked through licensed ride-hail service operators as well as street-hail services.