1) Who is eligible for the Public Transport Vouchers (PTVs)?
To be eligible for the PTVs, applicants must have a monthly household income per person of not more than $1,600. At least one member of the household must be a Singapore Citizen or Permanent Resident.
Monthly household income per person
is the total gross monthly household income divided by the total number of family members living together. Gross monthly household income refers to their basic employment income, trade/self-employed income, overtime pay, allowances, cash awards, commissions,
and bonuses.
Additional PTVs have been set aside for the Citizens’ Consultative Committees the flexibility to extend to households who require additional assistance.
2) When and how do households get the Public Transport Vouchers (PTVs)?
Over 240,000 households that received a PTV under the 2022 PTV Exercise and continue to meet the eligibility criteria have received a PTV in December 2023.
Households that meet the eligibility criteria but did not receive a PTV in the first stage can apply for the PTVs online at https://go.gov.sg/ptv or in person at their local Community Centres/Clubs
(CCs) from 15 January 2024 to 31 October 2024. During this period, households that require additional help or slightly missed the income eligibility criteria can also submit an appeal online at https://go.gov.sg/ptv-appeal or in person at their local CCs.
The PTVs can be used to top up their fare card via the SimplyGo app or at any SimplyGo Kiosk, Top-Up Kiosk, Assisted Service Kiosk, SimplyGo Ticket Office or SimplyGo Ticketing Service Centre. Please note that users of the SimplyGo app must first
register for an account and add a SimplyGo Concession/EZ-Link card into the account to be able to redeem the PTV.
The PTVs can also be used to offset monthly pass purchases at any SimplyGo Ticket Office or SimplyGo Ticketing Service Centre.
3) When will the Public Transport Vouchers (PTVs) be sent out to successful applicants?
Notification letters (which serve as the PTV) will be sent out to successful applicants within four to six weeks from the date of application.
4) Is the use of the Public Transport Vouchers (PTVs) limited to only one household member?
No, the PTVs can be shared amongst all members of the household. PTVs can be redeemed in denominations of $10 to different travel cards, regardless of who the PTV is addressed to.
5) How many Public Transport Vouchers (PTVs) can each household receive? How can households apply for more than one PTV? If my household has four members, does that mean we can submit four separate applications?
The PTVs are given out on a per household basis to help cushion the impact of an increase in public transport fares on lower-income households. Each household is eligible for one PTV, and only one application is needed. Under Stage 1,
each household that received a PTV during the 2022 exercise and continue to meet the income eligibility criteria should have received one PTV in December 2023.
Households who may need more assistance may submit an appeal
for an additional PTV at https://go.gov.sg/ptv-appeal. Cases will be assessed by the Citizens' Consultative Committees on a case-by-case basis.
6) A household submitted an application for the first time, but was rejected even though they met the income criteria. What should they do? Why do they have to submit an appeal?
There are several reasons why an application may have been rejected, such as a Public Transport Voucher (PTV) being granted to someone residing at the same address during Stage 1, or if there have been recent changes to household income which have not been reflected in official records. These households should submit an appeal online at https://go.gov.sg/ptv-appeal or at their local Community Centres/Clubs (CCs) from 15 January 2024.
As there are several reasons why a household may have been rejected, they should submit an appeal so that more details can be provided to support their application. The Citizens’ Consultative Committees’ will assess the applications on a case-by-case basis.
7) Why were some beneficiaries excluded from Stage 1 when they have received a Public Transport Voucher from the 2022 Public Transport Voucher Exercise? What should they do?
Some beneficiaries from the 2022 PTV Exercise did not receive a PTV in Stage 1 of the current exercise (which ended in December 2023), because of changes to their household information such as their address or their monthly household income per person.
First, official records may have indicated that they are no longer staying at their registered address. In such cases, they may approach their local Community Centre/Club to update their details or apply during Stage 2 which is from 15 January 2024 to 31 October 2024.
Second, there may have been another 2022 PTV beneficiary with the same registered address under official records. As PTVs are disbursed on a per household basis, a PTV will, as a default, be sent to the oldest 2022 PTV beneficiary in the household based on registered address for Stage 1. In addition, there may have been PTV beneficiaries from separate households with the same registered address, but were not reflected as separate households in our records. In this case, only one household from that address would have received a PTV in Stage 1. These separate households may submit an appeal during Stage 2.
Third, the circumstances of the household may have changed, such that official records now reflect that they exceed the income eligibility criterion of $1,600 monthly household income per person. If the household requires assistance, they may submit an appeal during Stage 2.
