MOT | Public Transport Vouchers

Overview

If you would like to apply for a Public Transport Voucher (PTV) under the 2022 PTV Exercise, please fill in the application form.

If you would like to submit an appeal for PTVs instead, please fill in the appeal form.

In years of fare increases, operators are required to contribute part of their increased fare revenue to the Public Transport Fund. Financial penalties collected from PTOs when significant disruptions occur are also paid into the Fund. The Government then draws from the Fund to disburse Public Transport Vouchers to help lower- to lower-middle-income households cope with fare adjustments. The Government will also supplement the Public Transport Fund from time to time.

Following the implementation of a fare increase in December 2022, the Government will be making available 600,000 PTVs worth $30 each as part of the 2022 Public Transport Voucher Exercise. Details of the exercise are as follows. As part of the first stage of disbursement, more than 240,000 households have received PTV notification letters in December 2022.

MOT_PTV_A2poster_ENG_Final (Confidential)

FAQ

1) Who is eligible for the Public Transport Vouchers?

To be eligible for the Public Transport Vouchers (PTVs), applicants must have a monthly household income per person of not more than $1,600. At least one member of the household must be a Singapore Citizen or Permanent Resident.

Monthly household income per person is the total gross monthly household income divided by the total number of family members living together. Gross monthly household income refers to their basic employment income, trade/ self-employed income, overtime pay, allowances, cash awards, commissions, and bonuses.

Additional PTVs will continue to be set aside to give the Citizens’ Consultative Committees the flexibility to help households who require additional assistance.

2) When and how do households get the Public Transport Vouchers?

Over 240,000 households that received a Public Transport Voucher (PTV) under the 2021 PTV Exercise and continue to meet the income eligibility criteria have automatically received a PTV.

Households that meet the income eligibility criteria but did not receive a PTV in the first stage can apply for the PTVs online at https://go.gov.sg/ptv or apply in person at their local Community Centres/Clubs (CCs) from 16 January 2023 to 31 October 2023. During this period, households that require additional help or slightly missed the income eligibility criteria can also submit an appeal online at https://www.go.gov.sg/ptv-appeal or in person at their local CCs.

The PTVs can be used to top up their travel card at any TransitLink Kiosks, Top-Up Kiosks, Assisted Service Kiosks, TransitLink Ticket Offices or Concession Card Replacement Offices.

3) When will the Community Centres/Clubs start sending out the Public Transport Vouchers?

The Community Centres/Clubs will start sending out the notification letters (which serve as the Public Transport Voucher) to successful applicants after the vouchers have been authorised, within six weeks from the date of application.

4) Is the use of the Public Transport Vouchers limited to only one household member?

No, the Public Transport Vouchers (PTVs) can be used by all members of the household. PTVs can be redeemed in denominations of $10 to different travel cards used by members in a household.

5) A household submitted an application for the first time, but was rejected even though they met the income criteria. What should they do? Why do they have to submit an appeal?

There are several reasons why an application may have been rejected, such as a Public Transport Voucher (PTV) being granted to someone residing at the same address during Stage 1, or if there have been recent changes to household income which have not been reflected in official records. These households should submit an appeal online at https://www.go.gov.sg/ptv-appeal or at their local Community Centres/Clubs (CCs) from 16 January 2023.

As there are several reasons why a household may have been rejected, they should submit an appeal so that more details can be provided to support their application. The Citizens’ Consultative Committees’ (CCCs) will assess the applications on a case-by-case basis.

6) Why were some beneficiaries excluded from Stage 1 when they have received a Public Transport Voucher from the 2021 Public Transport Voucher Exercise? What should they do?

There are a few reasons why some beneficiaries who received a Public Transport Voucher (PTV) under the 2021 PTV Exercise were excluded from Stage 1 of the current exercise.

First, some beneficiaries’ address may have changed very recently, or official records may have indicated that they are not staying at their registered address. In such cases, they may approach their nearest Community Centre/Club (CC) to update their details, or apply during Stage 2 (from 16 January 2023 to 31 October 2023).

Second, there may have been another 2021 PTV beneficiary with the same registered address under official records. As PTVs are disbursed on a per household basis, a PTV will be sent to the oldest 2021 PTV beneficiary in the household by default for Stage 1, unless 2021 PTV records indicated that there were two separate households at the same address (e.g. residents staying in community/nursing homes). If the household requires an additional PTV, they may submit an appeal during Stage 2.

Third, the circumstances of the household may have changed, and official records indicate that their monthly household income per person exceeds the income eligibility criteria of $1,600. If the household requires assistance, they may submit an appeal during Stage 2.

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